Returns / Exchange

At BeautyClick.pk, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

1. Return Eligibility

A product may be eligible for return or exchange if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The order is incomplete or missing an item.
• The product does not match the ordered item.

2. Return & Exchange Period

Return or exchange requests should generally be submitted within 7 days of receiving the order. Requests submitted after this period may not be accepted.

3. Product Condition

For eligible returns, the product should be unused and in its original condition, packaging, accessories, tags, and other included items should be retained where applicable.

4. Hygiene & Personal Use Products

For hygiene and personal use products, returns or exchanges may be restricted once the product packaging has been opened or the product has been used. This is to maintain hygiene and customer safety.

5. Damaged Products

If your package arrives damaged, please contact our customer support team promptly and provide clear photos or videos of the package and product. This information may be required to process your claim.

6. Wrong Product

If you receive a product different from the one you ordered, please contact us with your order number and supporting photos. After verification, we may arrange an exchange or another suitable resolution.

7. Exchange

If an exchange is approved, the replacement product will depend on availability. If the original product is unavailable, an alternative resolution may be offered.

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return. Customers may be responsible for return shipping costs in cases where the product is returned for reasons other than a defect, damage, or fulfillment error.

9. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances.

10. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, personal use, consumable, or other product-specific restrictions. Please check the product details before placing your order.

11. How to Request a Return or Exchange

To request a return or exchange, contact our customer support team with:

• Order number
• Customer name
• Phone number
• Reason for return or exchange
• Photos or videos, if requested

Our team will review the request and guide you through the next steps.

12. Policy Changes

BeautyClick.pk reserves the right to update or modify this Return & Exchange Policy when necessary. Any changes will be published on this page.

Thank you for shopping withBeautyClick.pk.